Hi, I'm Josh
Power Platform Expert & Consultant
Helping organizations unlock the full potential of Microsoft Power Platform.
Hi, I'm Josh
Power Platform Expert & Consultant
Helping organizations unlock the full potential of Microsoft Power Platform.
About Me
I'm a passionate Power Platform professional with a deep commitment to helping organizations modernize their operations through Microsoft's low-code automation and application development tools. My journey with the Power Platform has been driven by a genuine desire to solve real-world business problems and empower teams to work smarter, not harder.
With hands-on experience supporting Dynamics 365 and Power Platform in enterprise environments, I've developed a comprehensive understanding of what it takes to successfully implement, optimize, and scale these solutions. From troubleshooting complex Power Automate flows to designing PowerApps that users actually want to use, I combine technical expertise with a user-centric approach.
Through this blog, I share insights, best practices, and practical guidance to help you navigate the Power Platform ecosystem—whether you're just getting started or looking to advance your expertise.
Years Power Platform Experience
Dynamics & Power Platform Incidents solved
My Expertise
I specialize in the full Microsoft Power Platform ecosystem, with deep expertise in automation, application development, agents, and data integration.
Power Automate
- Cloud flow design and optimization
- Complex flow troubleshooting
- Desktop automation (RPA)
- Multi-step process automation
- Error handling and monitoring
PowerApps
- Canvas and Model-driven apps
- User interface design and UX
- Data connectivity and relationships
- Formula and expression logic
- App performance optimization
Dataverse
- Table design and relationships
- Data modeling best practices
- Security and access control
- Data integration strategies
- Data quality and governance
Dynamics 365
- End-user support and training
- Configuration and customization
- Issue diagnosis and resolution
- System performance tuning
- User adoption strategies
Integration & DevOps
- Bug and User Story management
- API and connector management
- Solution deployment and ALM
- DevOps pipeline configuration
- Environment management
Training & Support
- User training and enablement
- Best practices guidance
- Technical documentation
- Workshop facilitation
- Adoption change management
Certifications & Credentials
Continuously upskilling and staying current with the latest Power Platform developments
Microsoft Applied Skills: Generate Reports with AI Research Agents
March 2026. Verify
Demonstrates practical ability to build and deploy AI research agents that generate structured reports using Microsoft tools and Copilot capabilities.
Copilot and Agent Administration Fundamentals (AB-900)
January 2026. Verify
Identifies and demonstrates core features of M365 Services, understanding data protection and governance tasks of Copilot and performing administrative tasks for Copilot and Agents.
Microsoft Power Platform Fundamentals (PL-900)
August 2025. Verify
Demonstrates foundational knowledge of Power Platform capabilities including Power Apps, Power Automate, and Power BI.
Copilot Studio Agent Academy
Microsoft · Ongoing. View Academy
Hands-on multi-level training programme for building agents with Microsoft Copilot Studio. Covers agent design, Adaptive Cards, flows, MCP integrations, multi-agent systems, and AI safety. Completed core course ranks and standalone Special Ops missions.
💡 Commitment to Excellence: I believe in lifelong learning and staying ahead of the curve. My certifications and community involvement reflect my dedication to maintaining expert-level knowledge and supporting the broader Power Platform ecosystem.
Professional Experience
Leading Power Platform delivery, supporting enterprise users, and driving service excellence across Dynamics 365 and Microsoft ecosystems
Service Delivery Lead – Power Platform & Dynamics 365
Current Role – Enterprise Social Care Organization
Leading service delivery operations for Power Platform and Dynamics 365 across the organization. Responsible for ensuring proactive, customer-centric support and continuous improvement of digital solutions that serve critical business processes. Act as the go-to Subject Matter Expert for all Power Platform queries and strategic initiatives.
Leadership & Team Management
Application Support Team
- Line management of Application Support Analysts
- Direct responsibility for team performance and development
- Coaching and mentoring on Power Platform best practices
- Tier 2/3 escalation point for complex technical issues
- Continuous improvement initiatives and training delivery
Access Control Team
- Manage Power Platform access & security team
- Ensure proper user provisioning and licensing
- Governance and compliance management
- Role-based security configuration oversight
- Environment and resource allocation control
Incident & Problem Management (ITIL v4 Certified)
- Major Incident Management: Lead coordinated response to critical Power Platform and Dynamics 365 outages, ensuring rapid resolution and business continuity
- Problem Management: Root cause analysis of recurring issues; identify trends and implement preventive measures across the platform ecosystem
- Risk Assessment: Conduct impact assessment for incidents, problems, and changes; manage associated risks and mitigation strategies
- Escalation Point: Primary escalation authority for exception-to-standard process incidents, managing complexity and stakeholder communications
- ITIL-based Framework: Apply ITIL v4 best practices to deliver efficient, customer-focused incident and problem resolution
Stakeholder Management & Business Engagement
- Business Collaboration: Work with key business stakeholders to ensure full inclusion in incident investigation, UAT testing, and solution development
- Internal Partnerships: Establish and maintain effective relationships with Architecture, Change & Release Management, Test Management, and Product teams
- Cross-functional Coordination: Matrix management of resources across Application Support and other Technology functions to deliver integrated solutions
- Incident Communication: Provide clear, timely communication during service interruptions; deliver resolutions, workarounds, and status updates at agreed frequencies
- SME Authority: Recognized Subject Matter Expert for Power Platform queries organization-wide; provide technical guidance and strategic recommendations
Service Delivery Excellence & Continuous Improvement
- Service Level Management: Ensure delivery against agreed SLAs and KPIs; proactively drive improvements to service metrics
- Change Management: Support and enable transition of enhancements and updates within the Power Platform service stream
- Cost Optimization: Continuously review service delivery; identify opportunities to reduce costs while improving customer experience
- Asset Management: Maintain effective asset register of applications, configurations, and devices; manage software licensing practices
- User Enablement: Ensure colleagues across the organization fully leverage Power Platform and Dynamics 365; translate business needs into working solutions
- Product Backlog Collaboration: Contribute to Product Management for backlog prioritization and sprint planning related to Power Platform development
Technical Expertise & Platform Mastery
Platform Knowledge
- Deep expertise in Power Apps and Power Automate
- Dynamics 365 configuration and customization
- Dataverse data modeling and relationships
- Power Platform security and governance
- Integration and connector management
Operational Excellence
- DevOps environment management
- ALM and solution deployment practices
- Environment configuration and optimization
- Performance monitoring and tuning
- Agile and Kanban methodology experience
Impact & Key Achievements
2
Teams Managed
User Support + Access Control
100+
Major Incidents Managed
With rapid resolution delivery
95%+
Service Level Achievement
Consistent SLA delivery
3000+
Users Supported
Across the organization
500+
Issues Resolved Monthly
With proactive resolution
SME
Subject Matter Expert
Go-to for Power Platform
Professional Certifications & Frameworks
✓ ITIL v4 Certified
Expert-level incident, problem, change, and service delivery management
✓ DevOps Experience
Proficient in DevOps principles aligned with ITIL, Agile, and Kanban
My Approach
How I help organizations and professionals succeed with Power Platform
🎯 User-Centric Design
I believe the best solutions are built with users in mind. Every implementation, automation, or app I develop prioritizes user experience, adoption, and real business value.
⭐ Best Practices First
I stay current with industry standards and Microsoft's recommended approaches. This ensures solutions are maintainable, scalable, and secure from day one.
🤝 Collaborative Partnership
I work with you, not for you. Your goals, challenges, and constraints inform every decision. Clear communication and transparency are core to my process.
📚 Knowledge Sharing
I'm passionate about helping others learn and grow. Whether through blog posts, training sessions, or community engagement, I'm committed to elevating the Power Platform community.
🚀 Continuous Improvement
Nothing is "finished"—systems evolve, requirements change, and platforms improve. I advocate for ongoing optimization and refinement of solutions.
💼 Professional Reliability
You can rely on prompt communication, thorough problem-solving, and a commitment to delivering quality work on time. Your trust is earned through consistency and results.
Beyond Power Platform
When I'm not diving deep into Power Platform, you'll find me:
💻
Learning New Tech
Exploring emerging technologies and cloud innovations
👥
Community Engagement
Connecting with professionals at user groups and meetups
📖
Sharing Knowledge
Writing and speaking about Power Platform topics
I'm always open to connecting with fellow Power Platform enthusiasts, collaborators, and organizations looking to unlock the potential of their data and processes.
Ready to Connect?
Whether you're interested in consulting services, have questions about Power Platform, or just want to discuss best practices, I'd love to hear from you.
Get In Touch